Car Dealership IT Support for West Sussex

At Computer Systems Engineers Limited (CSE) we provide a whole host of IT support services to West Sussex and the surrounding counties, including consultancy services, cloud support and a whole host of services to ensure that your IT infrastructure runs smoothly for over 20 years, and as part of the many services that we offer we also specialise in IT support for car dealerships. Our skilled and experienced technicians and consultants have been providing fully comprehensive IT support to car dealerships throughout West Sussex and the South East of England for many years, and as an outsourced IT solution we can either be solely responsible for your IT needs or compliment your existing in-house support.

Car Dealership Specific Systems

Having a reliable IT infrastructure is vital to your daily operations as a car dealership, and by ensuring that your infrastructure runs smoothly we ensure that you always have access to your Dealer Management Systems (DMS), access dealer portals for updates, targets and news from manufactures, and have secure access to finance websites when securing sales. We can provide you with shared data systems that enable you to communicate utilising email and instant messaging services without interruption to your work flow, and we can even assist your technicians in using state of the art technology for diagnosing vehicle faults, allowing for fast repairs and a quick turn around on servicing. We’re confident in our skills and can provide our specialist IT support services to all departments of the modern car dealership including the following:

• New and Used Car Sales
• Fleet Sales
• Parts
• Service/Repair and MOT Centres
• Accident Repair Centres
• Administration Departments
• Finance/Accounts Departments

The IT support services that we provide at CSE for car dealerships have been designed to work with various DMSs including Power, Kalamazoo, Pinnacle and Kerridge, and in providing you with our services we act as a conduit for your business. As such we will take on board many of the essential tasks which are necessary to carry out our IT services and liaise directly with your DMS provider to diagnose potential problems and implement fixes, allowing you to carry on with your daily operations as per usual while we do the hard work.

At CSE we understand that the systems that we work on may contain sensitive data, and whilst as part of our support service we will take ownership of the problem from the time a fault is reported, through to its fix, we will exercise discretion. We will also liaise with manufacturer systems support teams and 3rd party software providers such as Sage, Access accounts, Audatex and Autoflow on your behalf to ensure that faults are handled quickly and efficiently.

IT Support for Any Car Manufacturer System

Our talented technicians and consultants have experience of working with car dealerships of all sizes across West Sussex and beyond; so whether your dealership operates from a single site or spread over a wider area made up of multiple branches, or if you’re a multi-franchise organisation with many brands, we can help. At CSE we fully understand that there can be additional complexities of the systems in use at a multi-franchise setup and we’re well versed in handling the complications that can come from these scenarios. Previously we have worked with the IT infrastructure and dealerships systems of the following well known and respected car manufacturers, as well as a whole host of others:

• Nissan
• Renault
• Peugeot
• Skoda
• Seat
• VW
• Ford
• Citroen
• Suzuki

Computer System Support Tailored to Your Needs

At CSE we can provide project management services wherein upgrades and new installations for your servers, computers, printers and the network infrastructure of your car dealership are handled by us. As part of our project management services we will administer and manage the security of your systems, whilst still maintaining the smooth, reliant, continuous operation of your IT infrastructure business functions.

Rest assured that our support staff won’t always need to come to your business premises to resolve a problem, and we can utilise our sophisticated Remote Support Helpdesk system to find a fix to your fault in a fast professional manner, with a certified engineer working towards a solution from our offices in Burgess Hill. In the unlikely event that we can’t resolve your fault remotely an engineer will always carry out a site visit. We offer a wide variety of support contracts aimed at providing the level of support that best suits your requirement and budget.

Service that Goes Above and Beyond

In addition to maintaining and supporting the daily running of your car dealership business systems, we will also make a consultation service available to you in which we will review performance of your existing infrastructure and provide you with insights into emerging technologies. These emerging technologies can include ways of improving existing systems as well as providing you with options for new systems that can improve productivity such as the ability to mobilize your work force through a centrally hosted system that allows staff to remotely access numerous different local systems. We can also provide our expertise on Business Continuity and Disaster Recovery solutions, and options to utilise flexible Cloud Computing systems. We want to ensure that your car dealership stays ahead of the game, and as part of the service that we provide you with at CSE we ensure that your expectations of what your IT support should offer are not just met, but exceeded.

We are passionate about providing you with an unparalleled level of service at CSE and we feel that our services won’t just ensure the continued operation of your infrastructure and reduce the potential risks of down time, but we also provide you with a professional, trustworthy relationship that is born from a solid foundation of communication between you, our clients, and our expert technicians and consultants. If you want to find out more about the services that we offer, or if you would like to see case studies of previous clients that we have worked with in West Sussex or further afield, don’t hesitate to get in touch with us. You can contact us by filling out our online contact form or by calling us on 01444 238070 where our friendly team will be more than happy to assist you with your enquiry.